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TRANSFORMING TRANSFORMING TRANSFORMING
SUSTAINABILITY REPORT FY 2023 COMMUNITIES THE PLANET THE WORKPLACE
Aim 1
Keeping community welfare at the core of business decisions
Key Material Issues Driving accountability through top-down ownership and effective implementation
Community Engagement & Development Human Rights
We have established a three-tier concerns, and can respond in a iii. Strategies are in place to ensure
system for managing our coordinated manner to build local procurement and local
community relations and these community trust. SPSC consists of employment.
exist at every individual site. The representatives from functions that iv. That a coordinated stakeholder
ownership for smooth conduct of include: External Affairs/Public engagement strategy is in place
Mining is a high-stakes endeavour, involving heavy community relations lies at the BU Relations, Operations, Security, CSR, that involves relevant internal
investment, long operating periods, changes to CEO-level and it flows down to the Human Resources, HSE, Finance, and teams like CSR, External Affairs,
habitats and close dependence on local site-level staff for effective Corporate Communications. and Security, among others
populations. The social license to operate - implementation.
represented by the surrounding communities’ A cross-functional "Social The SPSCs help ensure: We have a dedicated social
approval and cooperation in the carrying out of Performance Steering Committee" i. Social incidents are investigated, performance management team
mining activities, is thus a crucial part of our (SPSC), chaired by the BU CEO or and that the resolution of grievances on-site and an established grievance
happen in a timely manner.
business, and vital for carrying on operations. site-head, has been established at redressal framework for handling our
all our sites to ensure that site ii. Individual sites take proactive or community relations effectively.
management is fully aware of remedial actions on grievances
community expectations and raised by the community.
Implementing social performance management onsite
Social Performance Community Liaison Grievance
Manager (SPM) Officer (CLO) mechanism cells
• Present at each site • Supports the SPM • Works through well-defined
procedures to address
• Ensures implementation of social • Act as a liaison between community grievances
performance principles on-site company and community transparently and promptly
• Cordinates the • Maintains regular communication,
community-company interaction addresses community concerns
and anchors initiatives through prompt interventions
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