Page 17 - Environmental Report for EXL Services_Web Only

Helping Clients
Our Presence Highlights World is Transition to There is Strategic Accomplishing Transitioning Climate Accelerating Water Use & Cultivating use Structured GRI GHG List of
Across and Progress Influencing Climate- aligned Always a through to Climate Positive Waste Culture of Assurance 17
the Globe on Goals Our Journey World Better Way Framework Actions Aligned Business Commitments Change Management Shared Value Environmental Data Index Statement Abbreviations
for Risk Aversion

EXL’s Approach to Sustainability The process included phases of while compliance topics remain
identification, prioritization, the most material, data security
Stakeholder Engagement analysis, consolidation and and privacy topics have become
validation, including reviews of critical due to shifts in remote
internal and industry documents; working caused by COVID-19. We
Planning Identification Engagement Documentation and
reporting and interviews with the saw many new topics emerge in
Company’s senior management. It the Operational Excellence pillar
also included an online survey due to businesses adopting digital
Executives Employees Customers Suppliers Local Investors Government with employees and external at speed and becoming
Communities /Regulators
stakeholders (investors, local increasingly data-led, as well as
communities, customers, changes in consumer behaviors
suppliers, employees and such as demand for highly
Regulators). in all regions where personalized products and
Defining Priority Issue Areas via Materiality Assessment we operate (North America, South solutions. Additionally, due to the
America and Europe/Asia/Africa). impact of COVID-19, employee
The results were consolidated and health and safety, including
validated by EXL’s senior mental health and well-being, has
management and identified the increased in relevance. Diversity,
Identify Prioritize Validate Integrate
following major themes: equity, and inclusion also continue
Governance, Our People Environmental Operational Community Governance, Ethics & integrity; to increase in significance. We
Ethics & Integrity Stewardship Excellence Engagement Operational Excellence; have provided disclosures on all
Community engagement; very high priority ESG topics in
Environmental Stewardship; and this report, and wherever
Our People. quantitative data is not available,
we provide qualitative disclosures
The materiality refresh process in line with the GRI Standards’
resulted in identification of new reporting requirements.
Strategic Development (Goals, Objectives, Policies, Processes)
priority topics – or updated
naming of topics. For example,
Cross Functional Implementation