Page 16 - Environmental Report for EXL Services_Web Only

Helping Clients
Our Presence Highlights World is Transition to There is Strategic Accomplishing Transitioning Climate Accelerating Water Use & Cultivating use Structured GRI GHG List of
Across and Progress Influencing Climate- aligned Always a through to Climate Positive Waste Culture of Assurance 16
the Globe on Goals Our Journey World Better Way Framework Actions Aligned Business Commitments Change Management Shared Value Environmental Data Index Statement Abbreviations
for Risk Aversion

Driving Forward Sustainability in 2020 and 2021
E S G

Environmental Social Governance

• Enhanced focus on environmental • Development of diversity goals • Improving transparency around our
data collection and goal setting, and • Record achievements in community governance policies and
implementation of our ambitious engagement and giving accomplishments
strategy to reduce carbon emissions • Publishing and incorporating into our
• Began reporting on greenhouse gas procurement process new supplier
emissions data across all geographies standards of conduct

Transparency and Disclosure Increasing Engagement

Business Our Environmental Operational Community
Integrity People Stewardship Excellence Engagement

Anti-competitive Corporate culture* Employee business Cyber Security and Community
behaviour* Diversity, equity, and travel / commuting* Data Privacy engagement and
Communications* inclusion Energy use Economic investment**
Corporate Employee health, Generation of waste performance
governance safety, and wellness GHGs/Climate Intellectual property
Ethics and integrity Talent management change** Market presence*
Public policy* Employee benefits* Use of renewable Customer satisfaction
energy and
Regulatory Grievance resources* Data and AI*
compliance mechanisms*
Water use Innovation
Supplier sustainability Labour relations* Solution accessibility
practices and affordability*