Page 24 - Balmer Lawrie Sustainability Report 2022_Single Pages

SBU: Travel and Vacations has strengthened its travel
technologies, digital payment system, optimised process,
backend operation and business development, bringing
multiple products to cater various customers’ needs by
offering holistic, cost-effective and customised services to
corporate clients. We have enhanced our digital
engagement for corporate and retail customers to
communicate safe travel policies, destination information
etc. Additionally, we have enhanced our visibility on digital
platforms for internal and external users with all services
available on the same platform. Cutting-edge travel
booking technology has improved productivity and
customer satisfaction and integration with SAP (our ERP)
has delivered a quantum jump in terms of digitization of
operational records building strong internal controls along
with transactional logs.

We have also been leveraging technology for SBU: Chemicals has similarly focused its efforts on
e-procurement, e-disposals and online posting of job developing “Finishing Chemical Ranges” to increase its
applications, which have been implemented keeping in product basket in leather chemicals leading to a series of
view to bring in more transparency and strengthening our Acrylic binders and Lacquers being developed. We have
Governance systems. also entered agro, textiles and cleaning chemicals having
successfully commercialized a pigment binder and a toilet
Besides IT, we continue to invest in R&D and innovation cleaner. We have also developed a technology to utilize
to deliver new products and solutions for our customers. vent-off sulphur dioxide in the sulphochlorination reaction
This allows us to anticipate and respond to the rapidly to make Basic Chromium Sulphate (BCS) cost-effectively
changing market dynamics and changing needs of our while matching the tanning and other related parameters.
customers. This underscores our belief that technology
absorption and innovation are at the core of the Additionally, the Research & Development centres of
sustainable growth of our organisation. Balmer Lawrie are constantly monitoring the changing
trends in technology and the needs of customers and are
For example, in SBU: ROFS, the market prefers developing cost-effective products which can meet the
technologies requiring minimal manual intervention such growth aspirations of the Company. For example, SBU:
as closed-loop systems, robotic cleaning technologies G&L’s R&D efforts are directed towards the development
and online tank cleaning through chemical methods. of import substitutes i.e. indigenous speciality greases for
Maintaining market leadership in the Sludge Processing Defense Equipment under the ‘Make in India’ initiative.
space has led to our focus on technological upgradation Other key development works include cost-effective
and incorporation of new technologies for reducing High-Performance Greases in Electric Locos of Indian
processing time and manual intervention in sludge Railways, High-Performance Fire-Resistant Greases &
processing. Alternative processes such as chemical Oils catering to Steel Industries & Mines, Superior
cleaning technology are also being explored for performance grades of Rust Preventive Oils and High
enhancing our service offerings. Performance of Greases and oils for Electric Vehicles.

24 Sustainability Report 2021-22