Page 28 - Environmental Report for EXL Services_Web Only
P. 28
Helping Clients
Our Presence Highlights World is Transition to There is Strategic Accomplishing Transitioning Climate Accelerating Water Use & Cultivating use Structured GRI GHG List of
Across and Progress Influencing Climate- aligned Always a through to Climate Positive Waste Culture of Assurance 28
the Globe on Goals Our Journey World Better Way Framework Actions Aligned Business Commitments Change Management Shared Value Environmental Data Index Statement Abbreviations
for Risk Aversion
Market
Description Mitigation
Changes in supply and demand for specific commodities, products, and services impacts us, We constantly strive to be a responsible business. In our procurement practises, we have included
which is why understanding market expectations is critical to our success and our ability to stipulations such as procurement checklists with climate-related selection criteria or ISO certification
protect shareholder value. requirements. We attempt to comprehend our clients and partners' market expectations and to
strengthen our readiness to evolve as needed.
Reputation
Description Mitigation
Our existing and prospective clients are implementing green policies and actions to reduce their We discuss as the potential for acute weather events which may cause disruption and harm the
environmental impact and instil sustainability in their operations. This led to the realisation that reputation of our resilience and Business Continuity Management Processes. We also consider
non-compliance with sustainability criteria could result in the loss of client business. We are also non-compliance to sustainability benchmarks as a reputational risk and take steps to ensure
aware that reputation risk can independently be the result of another risk. that our environmental reporting and declarations are comprehensive and aligned with
regulatory requirements.
Disaster
Description Mitigation
Many of our global delivery capabilities are in locations entailing a variety We have robust business continuity plans, cost-effective strategies, response plans, and asset planning. Backups of
of operational risks, many of which are beyond our control. Extreme critical business data and software are made on a regular basis and stored offsite. We also have an EHS policy in place
weather events are a source of disruption, and have the potential to that applies to all of our delivery centres and reiterates our commitment to environmental protection. In the event of a
disrupt delivery operations by affecting our people and our locations. disaster, our employees can work from home and all of our assets and locations are covered under insurance.
Climate
Description Mitigation
Heavy industrialization, forest destruction, and loss of green cover have contributed to dynamic changes in weather We collaborate with our clients on business continuity planning, which includes
patterns around the world, decreased rainfall and soil water retention capacity resulting in water scarcity, which will discussing the services we provide and whether we need redundant business
have a direct impact on operations. As a company with operations in multiple countries, it is critical to understand processes or systems in other geographic locations, recovery timelines, and so
chronic trends that may impact our locations over time, particularly those locations where we may be more on. Our account teams are responsible for developing and testing plans ahead
concentrated in terms of people and operations, and disruptions would be more severe. of time to ensure that in the event of a disruption, we can carry out what was
agreed on by the client.
